Ticket reports and dashboards for Zendesk

Go beyond the built-in Zendesk reports. Track created, solved, and open tickets, reply, resolution, and wait times, and satisfaction ratings, and see where your support is heading.

Try it free See sample reports

Zendesk dashboard with the open, created, and solved tickets by year and by quarter

From Zendesk to dashboard in three steps

Connect Zendesk

Enter the email of a Zendesk admin user and an API token, and eazyBI connects to the Zendesk REST API.

Import your tickets

eazyBI imports the created, solved, and due tickets, the reply, resolution, and wait times, and the satisfaction ratings. A daily import keeps them up to date.

Start analyzing

Begin with the sample reports and dashboards, or build your own by status, type, priority, requester, assignee, or time.

Demo dashboards & template library

Explore the sample reports and dashboard of a Zendesk account in the live demo account, and import the ones you like to your account as templates.

Zendesk dashboard

Open, created, and solved tickets and average resolution days by year

Open, created, and solved tickets by quarter

The open, created, and solved tickets by year and by quarter, with the average resolution days, on one dashboard.

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“Utilizing eazyBI for our weekly Zendesk status meetings provides us exactly what we need when it comes to observing month-to-month activity between our team and what we can predict for activity in the future.

The graphical reporting function eazyBI contains is easy to use and understand thanks to the lucid documentation that is provided. You can pretty much report on any data that Zendesk provides, creating reports that offer crucial information such as Comparison between Open and Solved Tickets per month and Total Resolution Time over the span of a year!

It’s a very cost-effective tool and, if specifically used with Zendesk, you’ll get the integration you’re looking for.”

Ryan Finnerty Operations Line Coordinator at EndoChoice

eazyBI Cloud pricing & plans

Creators Admins, data importers, report and dashboard creators

Viewers Only report and dashboard viewers

Try it free

200MB storage (per creator)
Automatic data import at a specified time every day. On-request manual data import available any time.
Import data from supported data sources and applications.
Export your charts as PDF or PNG files and chart data as XLSX or CSV files.
Embed and share your reports using <iframe>.

Starting from 5 creators or 20 viewers

Embed and share your reports to non-eazyBI users using public access tokens.
Receive regular dashboard snapshots as PDF attachments in your email.
Create data access roles to limit user access to report folders, dashboards, or data cubes.