Custom Zendesk Reports and Dashboards Made Easy

Extend standard Zendesk reports with a flexible and easy-to-use ticket and forum visualization, analysis, and reporting tool.

How It Works
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A Complete Overview of Your Zendesk Tickets

Zendesk help desk is one of the most popular web-based customer service and support ticket tools used by tens of thousands of organizations worldwide.

Unfortunately, the built-in Zendesk reporting system leaves much to be desired.

eazyBI greatly extends standard Zendesk reports with an advanced, easy-to-use, flexible visualization, analysis, and reporting system.

Here’s what you can do:

  • Import all your Zendesk data into eazyBI with just a couple of clicks and enjoy automatic data updates.
  • Easily create tables, charts, and reports with drag-and-drop simplicity.
  • Use pre-defined sample reports and dashboards or create your own.
  • Have an overview of your Zendesk tickets—created, solved, open, and due—and never miss a sight of your activities.
  • Analyze wait time, resolution time, and on-hold time information.
  • Keep an eye on good and bad satisfaction ratings, and a “good satisfaction ratio.”
  • View your reports by status, ticket type, priority, requester, assignee or any time dimension— any way you like.

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Questions, Feedback, Support, and Documentation

Please feel free to contact eazyBI support if you have any questions, feedback, or suggestions. We are always happy to hear from our clients.

For more detailed information about eazyBI for Zendesk — concepts, data import, creation of charts, reports, and dashboards — please refer to eazyBI Zendesk documentation.